Privacy Policy

At Miera, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.miera.in and use our services.

1. Information We Collect

We collect personal information that you provide to us directly, such as:

Personal Details: Name, email address, phone number, shipping and billing addresses.
Account Information: Username, password, purchase history, and preferences.
Payment Information: Credit/debit card details and billing information.
Demographic Information: Age, gender, skin type, and concerns (if voluntarily provided).
Usage Data: IP address, browser type, device information, and browsing behavior on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including payment and delivery.
Customer Support: To respond to your inquiries and provide assistance.
Marketing Communications: To send promotional emails, newsletters, and special offers (you can opt-out at any time).
Account Management: To manage your account and preferences.
Website Improvement: To analyze usage patterns and enhance user experience.
Legal Compliance: To comply with applicable laws and regulations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These may include:

Essential Cookies: Necessary for website functionality.
Performance Cookies: To analyze website traffic and usage.
Advertising Cookies: To deliver personalized advertisements.

You can control cookie settings through your browser preferences.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data with:

Service Providers: Third-party vendors who assist in operations like payment processing, shipping, and marketing.
Legal Authorities: When required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

Access: Request a copy of your personal data.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your personal data.
Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, please contact us at help@miera in

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of [Insert Age]. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Website:www.miera.in
Email: info@miera.in
Phone: 9327016797
Address: 616,6th floor, Sahajanand Shopping Centre,Opp BAPS Temple, Shahibaug road, Ahmedabad-380004, Gujarat(India).

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer:
Email: : care@phelenx.com
Response Time: We aim to respond to all concerns within 15 business days.

Mon to Sat (10:00 am to 7:00 pm)